Terms & Conditions
Introduction
Welcome to the website of Zainab International Pty Ltd. By accessing and using this website, you agree to comply with and be bound by these Terms & Conditions. Please review them carefully before proceeding, as they govern your use of our services, products, and website. If you do not agree to these terms, please refrain from using this site.
Company Information
Zainab International Pty Ltd is a family-owned, 100% Australian-owned business specializing in the import, distribution, and wholesale of high-quality food and beverage products, kitchenware, and other goods. We are committed to providing excellent customer service and adhering to the highest standards of food safety and quality.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Zainab International Pty Ltd or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. Unauthorized use of any materials on this site is strictly prohibited.
Use of Website
By accessing and using our website, you agree to: Use the site for lawful purposes only. Not engage in any conduct that may damage, disable, or impair the website’s functionality. Not attempt to gain unauthorized access to any part of the website, its servers, or other connected networks. We reserve the right to restrict or terminate access to our website without notice for anyone who violates these Terms & Conditions.
Products and Pricing
All products listed on our website are subject to availability. Prices are quoted in AUD and are exclusive of applicable taxes unless otherwise stated. We reserve the right to change product prices or discontinue products at any time without notice. Full payment must be made at the time of purchase.
Orders, Returns & Replacements
When placing an order with Zainab International Pty Ltd, you agree to our Returns & Replacements Policy, which includes but is not limited to: Any claims regarding product quality or discrepancies must be made within 24 hours of delivery. Products sold with a six-month shelf life must be reported three months before expiration if they cannot be sold by the client. Products exceeding six months of shelf life are not our responsibility and will not be accepted for return or replacement. Please review the full Returns & Replacements Policy for more details.
Delivery
We will take all reasonable steps to deliver your order in a timely manner. However, we are not responsible for delays caused by circumstances beyond our control, including but not limited to customs delays, shipping interruptions, or force majeure events.
Limitation of Liability
To the maximum extent permitted by Australian law, Zainab International Pty Ltd will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, services, or products. This includes, but is not limited to, loss of profits, business interruption, or loss of data.
Privacy Policy
Your privacy is important to us. Any personal information provided to us through the website or other communication channels is subject to our Privacy Policy, which complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Australian Consumer Law (ACL)
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For minor issues, we may offer repair, replacement, or refund at our discretion.
Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by Zainab International Pty Ltd. We are not responsible for the content or practices of these third-party sites, and accessing them is at your own risk.
Changes to Terms & Conditions
Zainab International Pty Ltd reserves the right to modify or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website and services after any changes indicates acceptance of the revised terms.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
