Delivery & Security

Delivery Policy

At Zainab International Pty Ltd, we strive to ensure that your orders are delivered promptly and in perfect condition. Here’s what you need to know:

Delivery Timeframes: We aim to deliver your order as soon as possible, usually within 1 business days depending on your location. We’ll keep you informed of any delays.

Delivery Area: We ship across Australia! If you’re in a remote area, delivery may take a little longer, but rest assured, we’ll get your products to you.

Delivery Charges: Shipping fees depend on your order and location. You’ll see the shipping cost at checkout before you place your order. For bulk orders or special requests, contact us for a custom quote.

Order Tracking: Once your order is dispatched, you’ll receive a tracking number to monitor its journey. We’re all about transparency, so you’ll know exactly when to expect delivery.

Damaged or Lost Goods: If your order arrives damaged or goes missing in transit, notify us within 24 hours of delivery. We’ll work with you to sort things out, either by replacing the items or issuing a refund, following Australian Consumer Law (ACL).

Security

We take security seriously to ensure a safe shopping experience for our customers:

Payment Security: All transactions made on our website are protected using industry-standard encryption technology. We accept secure payment methods like credit cards, debit cards, and other trusted payment gateways, ensuring your financial information is safe and sound.

Data Protection: Your personal information is handled with care and protected in compliance with Australian Privacy Principles. We use it only for processing your orders, improving our services, and providing support when needed. For more details, please review our Privacy Policy.

Account Security: If you create an account on our website, it’s your responsibility to keep your login details confidential. Don’t share your password, and if you suspect any unauthorized activity, let us know immediately so we can secure your account.

Website Security: We do our utmost to ensure our website is safe from malware, breaches, and other cyber threats. While we take all precautions, we can’t guarantee absolute security. By using our site, you agree not to engage in any activities that compromise the security of the platform.